Returns and Refunds
If you are not satisfied with your purchase or want to make an exchange, you can return or exchange one or more products by sending an email to info@monmassague.com within a maximum of 14 days from the date on which you received the Products, specifying:
- Name and Surname
- A telephone number
- The order identification number
- The item code of the item you wish to return or exchange
- Reasons for return or exchange
If you wish to replace the product or be refunded, you will be given the address to which to send the goods: the shipping costs of the returned product are the responsibility of the customer, as are any customs charges relating to the return for the countries where they are applicable.
Make sure the products are in the same condition in which you received them, with identification tag and seal. Prepare the package properly sealed before collection.
Within 48 hours of receiving the returned products we will refund the price paid.
The cost of shipping and returning a damaged or defective product will in any case be at our expense.