Returns and refunds
If your purchase does not satisfy you or you want to make an exchange, you can return or exchange one or more products by sending an email to firstname.lastname@example.org within a maximum period of 14 days from the date you received the Products specifying:
- Name and surname
- Phone number
- Identification number of the order
- Article code of the products that you want to return or exchange
- The reasons of the return of the exchange
If you wish to replace the product or be refunded, you will be given the address to which the goods should be sent: the shipping costs of the returned product are charged to the customer as well as, for the countries where they are provided, any customs charges relating to the return.
Make sure that the products are in the same condition in which you received them, with an identification tag and seal. Prepare the properly sealed package before collection.
Within 48 hours of receiving the returned products, we will refund the price paid.
The cost of shipping and returning a damaged or defective product will in any case be borne by us.